Legal

Refund Policy

Our commitment to fair billing and your rights as a fotos.cards customer.

Last updated: July 2026

01Refund eligibility

  • Refund requests are accepted within 7 days of the original purchase date.
  • Eligible reasons include: the invite link failing to generate or load, duplicate or erroneous charges, and the service materially not as described.
  • Refunds are not available for change of mind after the invite has been shared with guests, or requests made outside the 7-day window.

027-day refund window

  • New customers may request a full refund within 7 days of their first purchase.
  • Not using the invite during the 7-day window does not extend the refund period.

03How to request a refund

  • Email founders@usefotos.com with your account email, order details, and a brief reason for the request.
  • Our team will review and respond within 2 business days.
  • If approved, refunds are processed within 5–7 business days to the original payment method.

04Refund processing

  • Refunds are issued to the original payment method used at purchase.
  • Processing times vary: credit/debit cards 5–10 business days, UPI and digital wallets 1–3 business days.
  • Transaction fees charged by payment processors are non-refundable unless the refund is due to our error.

05Billing amount changes

We reserve the right to adjust pricing after providing advance notice. If you do not agree with the new pricing, you may choose not to purchase again. Continued use after a pricing change constitutes acceptance of the new amount.

06Data after a refund

  • Upon refund, your invite may be unpublished and access to paid features revoked.
  • Your data is retained in accordance with our Privacy Policy.
  • You may separately request data deletion at any time.

07Contact for refund queries

  • Email: founders@usefotos.com — response within 24–48 hours.
  • Forgesaas Software Labs Private Limited, Kaniampurth, Kizhumury P O, Ramamangalam, Ernakulam.

Questions about this policy? Contact us at founders@usefotos.com